Introductory Webinar:
WHY TAKE THE COURSE:
"Sometimes I think we become task-focused and forget about the parents' needs without even realizing it."
DIFFERENT PERSPECTIVE:
"It was very eye opening to see things through the eyes of the parents."
"I am so for courses like this that help the staff see things from another perspective and help us become better caregivers, not only for the patients, but for the families as well."
"The course really reopened my heart!"
TOOLS:
"The tools, such as ideas for self-care and scripts for speaking with parents, are something I plan to use in my every day practice to better communicate with and care for the families I care for. This course helped give me tools to manage every day stressors, relate to parents, and integrate parents into the care of their child."
RESOURCES:
"Great materials and resources, brought to mind a lot of things I hadn’t considered before."
TRANSFORMING THE NICU CULTURE:
"While this is a great course for individual RNs, I agree this is most beneficial when the entire unit takes the course at the same time. That way parents and families get consistent treatment from the entire staff with everyone striving for the same goal."
RESULT:
"It gave me so much more confidence in my nursing practice."
"I feel this course has shifted my view from patient-centered to family- and patient-centered."
SUMMARY:
"This is the future, and anyone who cares for babies would want to have this knowledge. Our babies and our families deserve it."
"Absolutely recommend! I think all NICU RNs should take this course just like they take the STABLE program."
"This course is SUCH a valuable addition to the NICU world!"
Emotional Support
"Knowing that dedicated personnel other than the NICU RN are available to support the emotional, mental and psychological needs of parents and families is reassuring."
"This course encouraged me to look at my relationships with the infants’ parents more closely. I believe it will help give me patience when I would otherwise get frustrated because I will try to see the situation from the parents’ perspective."
"This course brings up a lot of topics that a lot of us as nurses don’t think about on any given day. Sometimes I think we become task focused and forget about the parents needs without even realizing it."
"It is great to read about these practices that can dramatically improve the psychological wellbeing of parents, babies, and staff."
"This is a great course and very informative! All nurses need to be reminded from time to time that the families of our patients suffer an emotional rollercoaster. They need a good support system and lots of help from the staff."
Communication
"It helped me realize how different wordage can change the meaning of a conversation."
"Working in the hospital is a very fast paced environment where a lot of things need to be completed in what feels like a short amount of time. The course was a great reminder that when meeting with families, it’s important to slow down when checking in and pay attention to non-verbal cues."
"Even in the middle of taking this course, I could see myself changing the way that I spoke to parents. I feel that after taking this course, I am much better at emotionally supporting our NICU families."
"No matter how long someone has been working in a NICU, there is always more to learn and ways to improve care. Communication and interactions with families and parents have such an impact on many different aspects of the child’s life."
"I loved this course, particularly the parent speakers."
FCDC
"I understand better the importance of caring for the family as a whole and how this will benefit the baby. I feel sometimes parents’ presence could be felt by myself and others as more time consuming and maybe make the pace of a shift seem harder on a nurse than if the nurse did the care him/herself. But now I hope to change those attitudes and really see parents’ presence in the NICU as a great opportunity to help them care and bond with their baby. This will ultimately actually help nurses, as parents will feel more confident in providing more of the care to their baby. I loved hearing parents’ stories and inputs. It helped me realize their perspective better and how much they really do need to be supported and valued as the baby’s parents."
"With the culture of NICUs gearing more towards care of the entire family, I think this course really helps NICU staff members see the importance that empowering the family ultimately has on the care of the infant. This course also helps staff gain a little perspective of what these families go through having their baby in the NICU."
Peer Support
"This course brings up a lot of topics that a lot of us as nurses don’t think about on any given day. Sometimes I think we become task-focused and forget about the parents needs without even realizing it."
"I believe the course did a great job in reminding me what families need. Support comes in many different ways and needs to be adjusted per family.
This course had lot of good ideas."
Palliative Care
"This course was very beneficial by allowing me to try and put myself in the families’ situation as best as possible."
"It gave me great tips on things I was unsure of."
"I found the trauma informed care scripts very helpful to use in my practice to support parents."
"(The course made me) more comfortable in addressing the painful situation with parents who are going to lose their child."
"The course was very informative with good topics."
Discharge Planning
"This course helped me better understand parents’ perspectives and how to better respond to their questions/needs. The information provided as well as the quotes from parents brought to my attention just how much we, as beside nurses, can do for the parents as and in turn, the babies."
Staff Support
"It has taught me ways to better handle my stress and to always take care of myself."
"If I take care of myself first, I will be better equipped to take care of my NICU patients and their families."
"I will be more aware to watch for signs of burnout and fatigue in my co-workers and speak about it with them."
"It is good to acknowledge that burn-out and compassion fatigue occur and recognize the signs of it, rather than making assumptions about how your co-workers feel."
"It’s a good reminder to continue treating staff like family and supporting each other."
"It was a great course that reminds us of how important it is to support one another and that it is okay to also receive support when needed."
"The course in itself is a tool to help with burnout and to refocus on the importance of our jobs as NICU nurses."
WHY TAKE THE COURSE:
"Sometimes I think we become task-focused and forget about the parents' needs without even realizing it."
DIFFERENT PERSPECTIVE:
"It was very eye opening to see things through the eyes of the parents."
"I am so for courses like this that help the staff see things from another perspective and help us become better caregivers, not only for the patients, but for the families as well."
"The course really reopened my heart!"
TOOLS:
"The tools, such as ideas for self-care and scripts for speaking with parents, are something I plan to use in my every day practice to better communicate with and care for the families I care for. This course helped give me tools to manage every day stressors, relate to parents, and integrate parents into the care of their child."
RESOURCES:
"Great materials and resources, brought to mind a lot of things I hadn’t considered before."
TRANSFORMING THE NICU CULTURE:
"While this is a great course for individual RNs, I agree this is most beneficial when the entire unit takes the course at the same time. That way parents and families get consistent treatment from the entire staff with everyone striving for the same goal."
RESULT:
"It gave me so much more confidence in my nursing practice."
"I feel this course has shifted my view from patient-centered to family- and patient-centered."
SUMMARY:
"This is the future, and anyone who cares for babies would want to have this knowledge. Our babies and our families deserve it."
"Absolutely recommend! I think all NICU RNs should take this course just like they take the STABLE program."
"This course is SUCH a valuable addition to the NICU world!"
Emotional Support
"Knowing that dedicated personnel other than the NICU RN are available to support the emotional, mental and psychological needs of parents and families is reassuring."
"This course encouraged me to look at my relationships with the infants’ parents more closely. I believe it will help give me patience when I would otherwise get frustrated because I will try to see the situation from the parents’ perspective."
"This course brings up a lot of topics that a lot of us as nurses don’t think about on any given day. Sometimes I think we become task focused and forget about the parents needs without even realizing it."
"It is great to read about these practices that can dramatically improve the psychological wellbeing of parents, babies, and staff."
"This is a great course and very informative! All nurses need to be reminded from time to time that the families of our patients suffer an emotional rollercoaster. They need a good support system and lots of help from the staff."
Communication
"It helped me realize how different wordage can change the meaning of a conversation."
"Working in the hospital is a very fast paced environment where a lot of things need to be completed in what feels like a short amount of time. The course was a great reminder that when meeting with families, it’s important to slow down when checking in and pay attention to non-verbal cues."
"Even in the middle of taking this course, I could see myself changing the way that I spoke to parents. I feel that after taking this course, I am much better at emotionally supporting our NICU families."
"No matter how long someone has been working in a NICU, there is always more to learn and ways to improve care. Communication and interactions with families and parents have such an impact on many different aspects of the child’s life."
"I loved this course, particularly the parent speakers."
FCDC
"I understand better the importance of caring for the family as a whole and how this will benefit the baby. I feel sometimes parents’ presence could be felt by myself and others as more time consuming and maybe make the pace of a shift seem harder on a nurse than if the nurse did the care him/herself. But now I hope to change those attitudes and really see parents’ presence in the NICU as a great opportunity to help them care and bond with their baby. This will ultimately actually help nurses, as parents will feel more confident in providing more of the care to their baby. I loved hearing parents’ stories and inputs. It helped me realize their perspective better and how much they really do need to be supported and valued as the baby’s parents."
"With the culture of NICUs gearing more towards care of the entire family, I think this course really helps NICU staff members see the importance that empowering the family ultimately has on the care of the infant. This course also helps staff gain a little perspective of what these families go through having their baby in the NICU."
Peer Support
"This course brings up a lot of topics that a lot of us as nurses don’t think about on any given day. Sometimes I think we become task-focused and forget about the parents needs without even realizing it."
"I believe the course did a great job in reminding me what families need. Support comes in many different ways and needs to be adjusted per family.
This course had lot of good ideas."
Palliative Care
"This course was very beneficial by allowing me to try and put myself in the families’ situation as best as possible."
"It gave me great tips on things I was unsure of."
"I found the trauma informed care scripts very helpful to use in my practice to support parents."
"(The course made me) more comfortable in addressing the painful situation with parents who are going to lose their child."
"The course was very informative with good topics."
Discharge Planning
"This course helped me better understand parents’ perspectives and how to better respond to their questions/needs. The information provided as well as the quotes from parents brought to my attention just how much we, as beside nurses, can do for the parents as and in turn, the babies."
Staff Support
"It has taught me ways to better handle my stress and to always take care of myself."
"If I take care of myself first, I will be better equipped to take care of my NICU patients and their families."
"I will be more aware to watch for signs of burnout and fatigue in my co-workers and speak about it with them."
"It is good to acknowledge that burn-out and compassion fatigue occur and recognize the signs of it, rather than making assumptions about how your co-workers feel."
"It’s a good reminder to continue treating staff like family and supporting each other."
"It was a great course that reminds us of how important it is to support one another and that it is okay to also receive support when needed."
"The course in itself is a tool to help with burnout and to refocus on the importance of our jobs as NICU nurses."
""This program helped me better understand parents’ perspective and how to better respond to their questions/needs. The information provided as well as the quotes from parents brought to my attention just how much we, as beside nurses, can do for the parents as and in turn, the babies."
"The program will make me challenge myself as a nurse to be more open minded to the parents and families."
"I am going to be more mindful of my actions from now on. I think I already have a good rapport with parents, but there is always room for improvement and I plan on trying!"
"This program opened my mind to a lot of situations and ideas that I have never thought of before and I plan to take these new ideas into my practice."
"I want to implement these new ideas and become a more emotionally aware nurse when it comes to not only the babies but to their families as well."
"As a NICU nurse who also became a NICU parent, I can relate to both viewpoints presented in the course. The emotional rollercoaster is real! This course helped validate my emotions as a NICU parent, while simultaneously teaching me that even the most compassionate nurse has room for improvement. With the knowledge obtained by this course, even the gamut of emotions experienced by such a complex parent can be covered."
"I truly believe this should be a program that we should have annual refreshers on. This program has such a valuable subject it really needs to be refreshed often."
"It was very helpful, and it would be great if all of my colleagues took this course and applied the great learning techniques in our NICU."
"It was a good reminder that every person deals with a baby being in the NICU differently."
"It has been an eye-opener for me. The stressors that come with the job sometimes blind us from paying closer attention to patient, family, and staff. This course has guided me to a better path."
"This course provides a fresh perspective on effectively dealing with families and co-workers."
"You think you know how to communicate and relate to parents. Even if you have been a NICU nurse for a long time, this course would be a great way to go back to basics and refresh your outlook."
"The program will make me challenge myself as a nurse to be more open minded to the parents and families."
"I am going to be more mindful of my actions from now on. I think I already have a good rapport with parents, but there is always room for improvement and I plan on trying!"
"This program opened my mind to a lot of situations and ideas that I have never thought of before and I plan to take these new ideas into my practice."
"I want to implement these new ideas and become a more emotionally aware nurse when it comes to not only the babies but to their families as well."
"As a NICU nurse who also became a NICU parent, I can relate to both viewpoints presented in the course. The emotional rollercoaster is real! This course helped validate my emotions as a NICU parent, while simultaneously teaching me that even the most compassionate nurse has room for improvement. With the knowledge obtained by this course, even the gamut of emotions experienced by such a complex parent can be covered."
"I truly believe this should be a program that we should have annual refreshers on. This program has such a valuable subject it really needs to be refreshed often."
"It was very helpful, and it would be great if all of my colleagues took this course and applied the great learning techniques in our NICU."
"It was a good reminder that every person deals with a baby being in the NICU differently."
"It has been an eye-opener for me. The stressors that come with the job sometimes blind us from paying closer attention to patient, family, and staff. This course has guided me to a better path."
"This course provides a fresh perspective on effectively dealing with families and co-workers."
"You think you know how to communicate and relate to parents. Even if you have been a NICU nurse for a long time, this course would be a great way to go back to basics and refresh your outlook."
Advanced Providers Course (Fellows Study)
“I have already completed it. I realized that I should do it as well if I was asking my fellows. You are welcome to formally survey me, but I thought it was incredibly well done. Effective visuals. Great insights from families. Appropriate length sections. I loved it!” - Dr. Susan Izatt, Duke University Medical Center
“That was such a phenomenal course! It will be a great refresher for Boards I believe and even periodically to sharpen my skills.”
“A previous graduate of our program who participated in this study texted me a few months ago to say how helpful the skills taught have been in her new role as an attending at a community hospital NICU.” - Amanda JH Kim, Oregon Health & Science University. Department of Pediatrics
“I have already completed it. I realized that I should do it as well if I was asking my fellows. You are welcome to formally survey me, but I thought it was incredibly well done. Effective visuals. Great insights from families. Appropriate length sections. I loved it!” - Dr. Susan Izatt, Duke University Medical Center
“That was such a phenomenal course! It will be a great refresher for Boards I believe and even periodically to sharpen my skills.”
“A previous graduate of our program who participated in this study texted me a few months ago to say how helpful the skills taught have been in her new role as an attending at a community hospital NICU.” - Amanda JH Kim, Oregon Health & Science University. Department of Pediatrics
